Refund policy

We accept returns within 30 days of delivery. Items must be unworn, unused, with tags attached, in original packaging, and accompanied by proof of purchase.

To start a return, email us at info@brandclo.net.
Once approved, we'll send you instructions for sending your item back to:
Brand Clo Ltd, West Service Gate, Somerset House, Victoria Embankment, WC2R 1LA

Return shipping costs are the customer's responsibility. We recommend using a tracked service, as we can't issue refunds for items lost in transit. Items returned without an approved request will not be accepted.

Damages and issues
Please inspect your order upon arrival and contact us immediately at info@brandclo.net if your item is defective, damaged, or incorrect, so we can put it right. In these cases, we'll cover the cost of return shipping.

Exceptions / non-returnable items
We cannot accept returns on sale items, gift cards, custom or personalised products, perishable goods, personal care items, or hazardous materials. Get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return your original item and, once approved, place a new order separately.

European Union 14-day cooling-off period
If your order is shipped within the EU, you have the right to cancel or return it within 14 days, for any reason. The same condition requirements above apply.

Refunds
Once we've received and inspected your return, we'll confirm whether it's approved and refund your original payment method within 10 business days. If more than 15 business days pass without your refund, contact info@brandclo.net.